Trust & Transparency

MedPat Solutions is a division of Med-Pat, a trusted manufacturer and distributor of home healthcare devices and amplified telephones with decades of experience serving consumers, caregivers, and healthcare institutions across the United States.

Our Commitment to You

🚚 Order Fulfillment

Orders are typically processed within 1–2 business days and delivered within 5–7 business days via standard shipping. Expedited shipping options are available at checkout. You will receive tracking information as soon as your order ships.

🛡 Buyer Protections

All purchases are backed by our return policy, manufacturer warranty, and optional extended coverage through SureBright. We accept returns on unused items in original packaging. Please visit our Refund Policy page for full details.

✅ FDA Compliance

Applicable Med-Pat devices are FDA cleared. We are committed to meeting all applicable regulatory standards for the medical devices we sell. Full regulatory and compliance information is available on our Regulatory & Compliance page.

🔒 Secure Checkout

All transactions are processed through Shopify’s secure checkout with SSL encryption and industry-standard fraud protection. Your payment and personal information are always protected.

💬 Customer Support

Our team is available via Shopify Inbox for questions before and after your purchase. We are committed to resolving any issues promptly and fairly.

🏢 Company Stability

MedPat Solutions operates as a division of Med-Pat, an established company with a long track record in the home healthcare and telecommunications space. We are committed to the long-term availability of our products, warranty support, and customer service.

HSA/FSA Eligibility

Many of our products are eligible for purchase with Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA). Eligible products are clearly marked on their product pages.

Contact Us

Have a question or concern? We’re here to help. Reach out through our Contact page or via Shopify Inbox and we’ll respond promptly.

We stand behind every product we sell and are committed to providing reliable, high-quality healthcare solutions for your home and family.