Frequently Asked Questions

What is Med-Pat Solutions?

Med-Pat Solutions is an online source for home health, senior care, accessibility, and communication products. We offer items such as blood pressure monitors, pulse oximeters, infrared thermometers, amplified phones, emergency phones, and caregiver-friendly support products.

How is Med-Pat Solutions related to Med-Pat, Inc.?

Med-Pat Solutions is the direct-to-consumer division of Med-Pat, Inc. Med-Pat, Inc. is a family-owned and operated New Jersey company that has served healthcare, hospitality, and patient-room communication markets since 1986. Med-Pat Solutions brings that experience into home health, senior safety, and accessible communication products for everyday customers and organizations.

Is Med-Pat Solutions family-owned?

Yes. Med-Pat Solutions is part of Med-Pat, Inc., a family-owned and operated company serving healthcare, hospitality, and communication customers since 1986.

Where is Med-Pat Solutions located?

Med-Pat Solutions is based in Shrewsbury, New Jersey, USA. We provide U.S.-based customer support and fulfill orders through U.S.-based distribution channels.

Are Med-Pat Solutions products medical devices?

Some Med-Pat Solutions products are FDA-regulated medical devices, while others are wellness, accessibility, communication, or caregiver support products. Product pages identify relevant details where applicable.

Are your products FDA approved?

Most home health devices in this category are not described as “FDA approved.” When applicable, we use the more accurate term FDA 510(k) cleared or FDA-cleared. FDA clearance applies only to specific regulated devices and should not be assumed for every product we sell.

What does FDA 510(k) cleared mean?

FDA 510(k) clearance means a device has gone through the FDA’s premarket notification process and was found to be substantially equivalent to a legally marketed device for its intended use. It does not mean the device diagnoses, treats, or replaces medical care.

Do your products replace a doctor or medical professional?

No. Our home health devices are intended to help users monitor health information at home. They do not replace medical advice, diagnosis, emergency care, or treatment from a licensed healthcare professional. If you have symptoms, abnormal readings, or a medical concern, contact your healthcare provider.

Do you sell products for seniors and caregivers?

Yes. Many of our products are selected for seniors, caregivers, families, and home care settings. This includes easy-to-use health monitors, amplified telephones, hearing-aid-compatible phones, emergency communication products, and simple devices designed for everyday support.

Do you sell amplified or hearing-aid-compatible phones?

Yes. Med-Pat Solutions offers amplified, senior-friendly, and hearing-aid-compatible telephone options. These products are designed to make communication easier for users who need louder ringers, clearer sound, visual ring indicators, or simplified dialing features.

Do you sell emergency phones?

Yes. We offer emergency communication products, including phones designed for quick dialing and easier access during urgent situations. Product features vary by model, so please review each product page carefully or contact us for help choosing the right option.

Are Med-Pat Solutions products FSA or HSA eligible?

Many Med-Pat Solutions home health products may be eligible for purchase with Flexible Spending Account (FSA) or Health Savings Account (HSA) funds. Eligibility can vary by product, plan provider, and individual plan rules.

How does Med-Pat Solutions support FSA/HSA purchases?

Med-Pat Solutions partners with Flex FSA/HSA to support payment options for eligible health products. If your item qualifies and your plan supports it, you may be able to use your FSA or HSA card at checkout.

How do I know if a product is FSA/HSA eligible?

Look for FSA/HSA eligibility information on the product page. Common eligible categories may include blood pressure monitors, thermometers, and pulse oximeters. If you are unsure, check with your FSA/HSA administrator before purchasing.

Can I use my FSA or HSA card at checkout?

Yes. Med-Pat Solutions partners with Flex FSA/HSA to support FSA/HSA payment options for eligible items. If your product qualifies and your plan supports it, you may be able to use your FSA or HSA card at checkout.

What if my FSA/HSA card does not work at checkout?

If your FSA/HSA card is declined, your plan may require you to pay with another method and submit the receipt for reimbursement. Keep your Med-Pat Solutions order confirmation and receipt for your records.

Can you guarantee my FSA/HSA provider will approve my purchase?

No. Flex FSA/HSA helps support payment options for eligible items, but final approval is determined by your FSA/HSA plan administrator. Product eligibility and reimbursement rules can vary by plan.

When will my order ship?

Orders placed before 2:00 PM Eastern Time typically ship the same business day, excluding weekends and holidays. Orders placed after 2:00 PM Eastern Time generally ship the next business day.

How can I track my order?

Once your order ships, you will receive an email with tracking information. You may also be able to view order updates through your customer account.

Do you ship to homes, businesses, and healthcare facilities?

Yes. We can ship to residential addresses, businesses, senior care locations, pharmacies, clinics, and healthcare facilities. Please make sure the shipping address is complete and includes any department, suite, unit, or attention line needed for delivery.

Do you offer international shipping?

International shipping may be available depending on the destination and product. Shipping options, costs, and availability are shown at checkout when applicable. International buyers are responsible for any customs duties, taxes, or import requirements.

Can I change my shipping address after placing an order?

Contact us as soon as possible. If the order has not shipped yet, we will do our best to update the address. Once an order has shipped, address changes may not be possible.

What is your return policy?

Unused items in original packaging may be returned within 30 days, subject to our refund policy. Products must be returned with all included accessories, manuals, and packaging when applicable.

For complete details, please visit our Refund Policy.

Can used medical or personal care products be returned?

For safety and hygiene reasons, certain opened or used medical, health monitoring, or personal care products may not be eligible for return unless defective or covered under warranty. Please review the product page and our Refund Policy before sending an item back.

Do Med-Pat Solutions products include a warranty?

Yes. Med-Pat provides a warranty for everything we sell for at least 1 year. This warranty covers manufacturer defects and product issues covered under the applicable warranty terms.

Warranty support varies by product, so please contact us with your order number, product model, purchase date, and a description of the issue. We will help review the problem and determine the next step.

Do you offer extended warranty or protection plans?

Yes. Med-Pat Solutions offers optional extended product protection through SureBright on eligible products. These plans may extend coverage beyond the standard Med-Pat warranty and may include accidental damage protection, depending on the plan selected.

Available protection options are shown on eligible product pages or during checkout. You can also learn more on our Extended Product Protection page.

What should I do if my product arrives damaged or defective?

Contact us promptly with your order number, a description of the issue, and photos if available. We will review the issue and help with the next step, which may include replacement, warranty support, SureBright protection plan support, or return instructions depending on the situation.

What payment methods do you accept?

We accept major credit cards and other payment methods displayed at checkout. FSA/HSA debit cards may work for eligible purchases through Flex FSA/HSA, depending on your plan and card provider.

Do you work with pharmacies, distributors, and healthcare buyers?

Yes. Med-Pat Solutions supports retail, pharmacy, distributor, healthcare, senior care, hospitality, and organizational purchasing needs. For product availability, pricing, samples, or bulk order support, contact us at wholesale@medpatsolutions.com or call 800-626-0410.

Can I place a bulk order?

Yes. Bulk purchasing may be available for select products. For larger orders, please contact our team directly with the product models, estimated quantity, shipping location, and any required delivery timeline.

Wholesale and bulk order inquiries can be sent to wholesale@medpatsolutions.com or handled by phone at 800-626-0410.

Do you offer products for healthcare facilities or patient rooms?

Yes. Through Med-Pat, Inc. and Med-Pat Solutions, we support communication products for healthcare, hospitality, senior living, and facility environments. This may include amplified phones, patient-room phones, emergency phones, and related communication products.

Can you help me choose the right product for my organization?

Yes. If you are buying for a pharmacy, facility, agency, care team, distributor, or organization, contact us with your use case and quantity needs. We can help identify products that may fit your setting.

How can I contact Med-Pat Solutions?

What information should I include when contacting support?

Please include your order number, product model, purchase date, contact information, and a clear description of your question or issue. For product issues, photos or short videos can help us assist you faster.

Can you help before I place an order?

Yes. If you are unsure which product is right for your home, family member, facility, or organization, contact us before ordering. You can call 800-626-0410 or visit our Contact Us page. We can help explain product differences and direct you to the most relevant option.