Extended Product Protection
Med-Pat Solutions stands behind every product we sell — starting with a standard warranty and offering optional extended protection on eligible items.
Standard Warranty Coverage
Every product sold by Med-Pat Solutions includes a minimum 1-year warranty covering manufacturer defects and product issues under the applicable warranty terms. Warranty coverage begins on the date of purchase.
If you experience a product issue within the warranty period, contact our support team with your order number, product model, purchase date, and a description of the problem. We will review the issue and help determine the appropriate next step.
Optional Extended Product Protection — Powered by SureBright
For eligible products, Med-Pat Solutions offers optional extended product protection plans through SureBright. These plans are designed to extend your coverage beyond the standard Med-Pat warranty period.
Depending on the plan selected, coverage may include:
- Extended coverage beyond the standard warranty period
- Accidental damage protection (where included in the selected plan)
- Access to qualified repair or replacement support
Coverage details, terms, and eligible products vary by plan. Not all products qualify for extended protection, and not all plans include accidental damage coverage. Review the plan details carefully before purchasing.
How to Add Extended Protection
If a SureBright protection plan is available for a product you are purchasing, you will see the option on the product page or during checkout. Simply select the plan that fits your needs before completing your order.
Protection plans are optional and available only on eligible products. If no plan option appears, extended protection is not currently available for that item.
Important Notes
- Extended protection plans are offered through SureBright and are subject to SureBright's applicable terms and conditions.
- Med-Pat Solutions' standard warranty of at least 1 year applies to all products regardless of whether an extended protection plan is purchased.
- Coverage under any extended protection plan depends on the specific plan selected and the applicable SureBright terms and conditions.
- FSA/HSA funds may not be applicable to protection plan purchases. Please check with your plan administrator.