When will my order ship?

Orders placed before 2:00 PM Eastern Time typically ship the same business day. Orders placed after 2:00 PM or during weekends/holidays will ship the following business day.

Do you offer international shipping?

Yes. We offer worldwide shipping. Available options and exact costs are calculated and displayed at checkout based on your specific destination.

How can I track my order?

Upon shipment, you will receive an automated email containing your tracking information. You can also monitor your status through your customer account.

Are your products medical devices?

Med-Pat Solutions offers a range of products. Some are classified as FDA-regulated medical devices, while others are wellness and accessibility aids. Regulatory details are listed on specific product specification pages.

Which products are FSA or HSA eligible?

Many of our items are eligible for purchase with Flexible Spending Accounts (FSA) or Health Savings Accounts (HSA). Look for the eligibility badge on individual product pages to confirm.

What is your return policy?

Unused items in original packaging may be returned within 30 days. For a full breakdown of requirements, please visit our Full Return Policy.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Amex, Discover), PayPal, and verified FSA/HSA debit cards.

Where is Med-Pat Solutions located?

Our headquarters is located in Shrewsbury, New Jersey, USA. We are the consumer-facing division of Med-Pat Inc., fulfilling all orders from U.S.-based distribution centers.

How can I contact customer support?

• 📞 Phone: 800-626-0410 ext. 112
• 🌐 Web: www.medpatsolutions.com
• 📩 Contact Form: Open Support Ticket