Frequently Asked Questions
Orders placed before 2 PM EST typically ship the same day. Orders placed after 2 PM or on weekends ship the next business day.
Yes, we ship internationally! Shipping options are available at checkout depending on your location and products.
You’ll receive an email with tracking info once your order ships. You can also track it anytime from the Orders section of your online account.
All of our at-home medical devices are FDA 510(k) cleared. Certification info is listed on each product page.
Eligible products are clearly marked on their product pages. These include many health and wellness items we carry.
You can return most items within 30 days if unused and in original packaging. Please visit our Returns page for details.
Email support@medpatsolutions.com or call 800-626-0410 with your order number to get started.
We accept all major credit cards, PayPal, and FSA/HSA cards for eligible items.
We’re based in Shrewsbury, New Jersey, and all orders are shipped from our U.S. fulfillment center.
You can reach us Monday–Friday, 9 AM–5 PM ET at 800-626-0410 or support@medpatsolutions.com.